Head of Client Success & Strategy

MORPH is a premium B2B growth marketing agency and sales consultancy. We help service businesses, AI companies and software and technology firms sharpen their offers, generate qualified sales opportunities and improve how they convert those opportunities into customers.

We work directly with founders and CEOs of established, often eight-figure businesses. Our delivery combines offer and messaging strategy, Meta advertising, appointment setting and sales coaching.

We have built a multi-seven-figure business with a small team, supported by established frameworks, technology and AI workflows. Our next goal is to reach eight figures while maintaining the quality of our client work. Expanding delivery beyond the founder is central to that goal.

You will work closely with Matej, MORPH’s founder, to learn our methodology, take over client accounts and strengthen how we deliver results.

This is a hands-on leadership role. You will initially manage clients yourself and help build the team as capacity grows. Your responsibilities will develop from direct delivery into hiring, training and coaching other client success managers, while remaining involved in key accounts.

Our marketers handle copy, creative production and campaign execution, while appointment setters qualify and book opportunities. You own client strategy and communication, and coordinate the team around agreed priorities.

1. Lead client workshops:Prepare and deliver workshops on offers, positioning, marketing and sales. Understand each client’s business, challenge assumptions and make our frameworks practical for their situation.
2. Own client relationships:Lead onboarding and ongoing calls, set expectations, coordinate priorities and resolve issues. Maintain client trust and identify risks to results, satisfaction and renewal early.
3. Guide growth strategy:Sharpen offers, develop messaging angles and help clients understand which changes are most likely to improve performance.
4. Coach sales performance:Review client sales calls, identify weaknesses and provide specific feedback on discovery, qualification, communicating value and follow-up.
5. Interpret performance:Connect Meta advertising results to lead quality, booked calls, attendance and closed business. Work with marketers and appointment setters to diagnose constraints and agree the next actions.
6. Improve delivery systems:Document and refine processes, templates, playbooks and workflows so that effective delivery can be taught and repeated. Simplify where possible and reduce reliance on individual knowledge.
7. Build the department:Help hire, onboard and develop additional client success managers. Run role plays and coaching sessions, review their work and maintain delivery standards as the team grows.

• Experience owning relationships with business owners or senior leaders, with the confidence to lead workshops and handle difficult conversations.
• Practical understanding of B2B offers, positioning, marketing and sales, supported by results you can explain and evidence of your personal contribution.
• Direct B2B selling experience and the ability to give useful sales coaching.
• Confidence interpreting funnel and campaign data. Familiarity with Meta Ads Manager is useful; the ability to reason from numbers and learn the platform is essential.
• Excellent spoken and written English, with the ability to explain complex ideas clearly.
• Strong organisation, sound judgment and reliable follow-through without constant supervision.
• An ability to improve processes, take initiative and respond constructively to direct feedback.

Relevant backgrounds include agency account management, growth consulting, sales enablement, agency ownership and other roles combining client advice with commercial responsibility.

You do not need a specific degree, a fixed number of years of experience or a previous Head of Client Success title. We assess demonstrated capability, achievements and readiness to take ownership.

By approximately your third month, you should independently manage a dedicated client portfolio, collaborate with the founder on key accounts and contribute to improving delivery and preparing for further hiring.

Over time, success means:

• Clients understand the strategy, trust your advice and act on clear next steps.
• Onboarding and delivery meet agreed milestones, with issues identified and resolved promptly.
• Clients make progress toward their commercial goals and choose to continue working with us.
• Processes and training enable new team members to deliver consistently.
• The department serves more clients effectively, with less dependence on the founder.

The role is fully remote and full-time, with availability throughout US Eastern business hours, Monday to Friday. Expect approximately 8–10 hours of work per day.

You will have autonomy over how you organise your work while meeting client, team and availability commitments. We value high standards, direct and constructive feedback, and continuous improvement. The scope will evolve as the business grows.

All figures are in USD. Total compensation builds as you take ownership of accounts and depends on the revenue in your portfolio. The full variable-pay terms will be explained during the hiring process.

As the role expands into building and leading the department, our ambition is for annual compensation to grow toward $200,000. This depends on performance, responsibilities and business growth. Broader operational leadership may also become available as the company develops.

• Direct coaching and development with the founder.
• Access to external coaching and development programs, including programs from Acquisition.com.
• Flexible paid time off.
• Company-wide holidays during the Christmas season.
• An annual company-paid team trip.
• Established frameworks, training resources, AI tools and support from specialist delivery colleagues.